City of Broken Arrow rolling out new utility payment system

Source: City of Broken Arrow

The City of Broken Arrow will implement a more secure, convenient, and user-friendly utility billing and online payment system for its customers beginning, Monday, June 27, 2022.

Payments will not be accepted after 5 p.m. on Wednesday, June 22 through 8 a.m. on Monday, June 27, as we transition to the new system. There will be no disconnects for non-payment and no late fees will be assessed during this transition period when payment options are not available.

The new billing and payment vendor, Paymentus, is part of an upgrade of the city’s utility billing and accounting system with customer-friendly improvements to align with industrywide standards.

Among the new features customers will experience include:

• “Pay Now” option for quick payment without registering an account
• View and pay multiple accounts at once
• View payment history
• View billing statements
• Month-to-month usage data
• Securely save payment information
• Opt-in for paperless billing with email, text reminders
• Payment scheduling

A kiosk to make a payment 24 hours a day, seven days a week will also be available at local retailers like Reasor’s and Fiesta Mart.

“We are excited about these enhancements, and they reflect our continual commitment to providing a superior customer service experience,” said Curt Poole, Utility Billing Customer Service Manager, City of Broken Arrow. “We recognize that customers want flexibility, accessibility, convenience, and a user-friendly experience without sacrificing security. We believe these new features meet our customers’ expectations. ”

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The automated phone payment system with features such as quick account balance review and payment with a credit card, debit card, or eCheck and an easy-to-use call flow will continue to be available.

Payments through any of the available options will not incur a service fee. The Utility Billing Office located at City Hall will also continue to be available during regular business hours.

The current Customer ID number and Account ID number will have minimal changes by adding zeros to the front of each of the account numbers so each will be represented as six digits. For example, 005241. This will be a necessary change for logging into the new system online and for the automated phone system when calling Utilities Customer Service at 918-259-8409.

Customers who use online bill payment through their bank will need to notify their bank with their new Customer ID number and Account ID number so City of Broken Arrow utility payments will continue to post correctly.